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Having trouble? We're here to help.
What are your payment methods?
Liveband currently accepts Visa and Mastercard processed through PayPal. You do not need a PayPal account in order to process the payment, just a valid credit card. PayPal is a trusted and secure provider of merchant banking services used by thousands of internet businesses.
Can I use my credit card via Paypal?
Yes you can! Although paypal may not may it as clear as it could be. You do not need to create a Paypal account, just follow the Continue link at the bottom of the page to pay with your mastercard or visa. Fill out the form and you are good to go. Don't forget to return to Liveband via the link.
I paid using a Paypal eCheque but I cannot see my download?
Paypal eCheques, like a regular cheques, require time to clear for approval. Paypal require a 3-4 day waiting period for eCheques to clear before merchandise can be released. In the case of instant downloads, your download links will remain pending until your eCheque has cleared, at which time your links will automatically become active. You can check the status of your download links at any time by logging into your account.
What shipping options do you offer?
All shipping is via Australia Post to domestic and international destinations.
Where do you ship?
Pretty much everywhere. If your country does not come up as an option... then there is a good chance we haven't heard of it. Drop us a quick hello from wherever you are.
How much will shipping cost me?
Costs are calculated based on location and total weight of the items you are purchasing. When items are added to your cart, you can get a shipping quote by filling in your location details and selecting "get a quote". The final shipping cost however will be calculated on your cart and shipping address.
When will my order be shipped?
If you received an order confirmation email, your order will generally ship from our warehouse within the next business day.
How long will it take for my order to arrive?
Most postal shipments take 7-10 days to arrive. However if there are any local office delays or route issues, it may take up to 14 days. If your order doesn't arrive within three weeks from the purchase date, please email us.
Can I track my postal order?
As the shipping method is with Australia Post, Domestic and International Postal shipping options do not have tracking information. Please note that postal shipments take 7-14 days to arrive.
How do I know if I have secured a limited edition recording?
If you received a order confirmation email, then your purchase was successful, and you have secured a copy of the limited edition recording.
I've made my purchase, but where is my download?
If your download is successful your download links will be in your account waiting for you.
Login to your account using your email address and the password you created.
On the My Account Dashboard page select “My Downloadable Products” from the left hand menu.
Your order and download links will be listed here. Simply click on each link to download your file to your computer.
What format are the downloads?
All downloads are in MP3 format (currently encoded at 256 kpbs, Lame MP3) and are DRM free (Digital Rights Management). We believe that MP3 still offers the most flexibility for digital audio when it comes to compatibility, quality and size.
Being the audiophiles that we are, we understand the demand for a lossless audio alternative, and we hope to offer a FLAC format in the near future.
My downloaded zip file is corrupt. What is the problem?
Downloads can disconnect, timeout or cancel for a number of reasons. Firstly reattempt the download using another browser (we recommend Mozilla Firefox), or alternatively try and download from another location.